Founded in 1996, Mr. Appliance has become North America’s leading appliance repair franchise. Their main competition isn’t other franchises or independents – it’s purchasing a new appliance. The competency and customer service they provide has inspired tens of thousands of customers to repair, not replace. Mr. Appliance currently has over 300 franchises operating coast to coast with many prime territories still available!
This is an Executive Model where the owner builds and manages their team, creates infrastructure, and your service professionals handle the tools. Their model is Customer Service-Centric, knowing exactly who your customer is and having a refined customer service process. They’re viewed as “customer service experts who happen to fix appliances”.
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